Uptime & performance monitoring
One-minute uptime checks, Core Web Vitals tracking and alerting that reaches a human before your customers notice.
Service
Website Maintenance & Support
Monitoring, patching, backups and performance care on a fixed monthly plan - with a named engineer who knows your stack.
Overview
Why teams bring us this work
Websites decay. Dependencies go out of date, certificates expire, plugins conflict after an update, images pile up and page speed drifts downward month after month until someone notices the leads have dropped.
Our support plans keep that from happening. You get proactive monitoring, tested updates on a staging environment, verified off-site backups and a named engineer who already understands your codebase - not a queue where every ticket starts from zero.
What you get
- A named engineer who knows your stack, not a rotating ticket queue
- Staging environment on every plan so changes are tested before they ship
- Response-time SLAs with emergency escalation for revenue-critical outages
- Unused hours roll over for one month, so nothing is wasted
- Works on sites we did not build, after a short onboarding audit
- Month-to-month after the first quarter - no long lock-in
What is included
Six things this engagement covers
Security patching
Dependency and CMS updates tested on staging before they touch production, plus vulnerability scanning and WAF tuning.
Backups & disaster recovery
Automated off-site backups with quarterly restore drills - because an untested backup is just a hope.
Content & feature updates
A monthly allocation of development hours for the changes your team needs, with a clear queue you can see.
Performance tuning
Ongoing speed work as the site grows - query optimization, asset pipelines, caching and CDN configuration.
Monthly health reporting
Uptime, speed scores, security posture, work completed and recommendations, delivered as a plain-English summary.
Process
How the work runs
Same six stages on every engagement, scaled to the size of the project.
01
Discover
We learn the business before the software - goals, constraints, competitors, the people who will use it and what success is actually measured by.
02
Define
Scope, architecture and a costed roadmap. You get documentation you own, whether or not you build it with us.
03
Design
Wireframes to a full design system, tested with real users before anyone writes production code.
04
Build
One-week sprints with a working demo at the end of each one. You see progress in software, not slide decks.
05
Launch
Load testing, security review, SEO migration checks and a rollback plan before anything goes live.
06
Grow
Post-launch measurement and iteration - because the version that launches is never the version that performs best.
Technology
What we build it with
Chosen for what your team can maintain, not for what is trending this quarter.
WordPress
Shopify
WooCommerce
Next.js
React
Node.js
PHP
Laravel
Docker
AWS
Cloudflare
VercelRelated work
Projects that used this service
Endospine Clinic
A specialist endoscopic spine surgery practice needed a website that explained complex procedures to anxious patients and made booking a consultation effortless.
+164%Organic sessions in 6 months
3.1xAppointment requests per month
JC Construction
A construction company with strong residential work wanted to be taken seriously for commercial and industrial contracts. The website was the weakest link in that pitch.
+118%Qualified enquiries per quarter
2.4xAverage enquiry project value
FAQ
Maintenance & Support questions
Do you support sites you did not build?
Yes. We start with a two-week onboarding audit covering code quality, hosting, security and backups. That gives us a baseline and gives you an honest picture of what you are working with. Onboarding is billed separately from the monthly plan.
What is included in the monthly hours?
Content updates, small feature work, bug fixes, design tweaks and consultation. Monitoring, patching, backups and reporting sit outside the hour allocation - they are included in the base plan.
What counts as an emergency?
Site down, checkout broken, a security incident or data loss. Those get immediate escalation under your SLA regardless of where they fall in the normal queue.
How much does maintenance cost?
Plans start at $350 per month for a marketing site and run to $2,500+ for eCommerce and custom applications. Pricing is driven by stack complexity, traffic and the support hours you need.
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Explore serviceReady to talk about maintenance & support?
Book a free 45-minute call. We will scope the work, give you a realistic range and a realistic timeline, and put it in writing.